You already know every customer who walks through the door.

With their permission, AVACLI builds an avatar of every customer in your shop. An AI agent puts it to work at the counter, on WhatsApp and in the shop window, so you sell more without selling worse.

Avatar + Client. Your best shop assistant, with a memory.

Counter at La Alacena Delicatessen Mérida

Illustrative demo with a fictional shop and customers.

Avatar+Client=AVACLI

Your customer, present in your shop even when they're not there.

In Sanskrit, avatâra is the descent of a deity into a visible body. For shopkeepers, that deity has always been the customer. AVACLI was born to give the customer a presence inside the shop through augmented reality.

Now we're taking the next step: the avatar is no longer just an image. It's a living model of what each customer buys, likes and needs, and an AI agent that uses it at every point of contact in the shop.

How a customer avatar is built

Five layers, from the inside out. It's built only from the data the customer agrees to share, and the customer can view it and delete it whenever they want.

Diagram of five concentric rings: permission, history, tastes, moment and relationship Permission

    As well as individual avatars, AVACLI groups similar customers into group avatars (for example, “local families who shop on Saturdays” or “weekend visitors”). You can ask them before deciding on an order, a promotion or a window display.

    One agent, four jobs in your shop

    At the counter

    Whispers to the shop assistant

    When a customer identifies themselves with their card, phone or a QR code, the assistant sees on the tablet or till what they usually buy, what they've run out of since last time and which new product suits them.

    On WhatsApp

    Speaks for your shop

    Answers questions, reserves products, lets customers know when what they were waiting for arrives and wins back people who haven't been in for weeks. In the tone you choose, handing the conversation to you when needed.

    In the window

    Shows each person what interests them

    Screens and augmented reality: customers scan the window and see products, pairings or recipes chosen for them, even when the shop is closed. It's AVACLI's original idea, now with a brain.

    In the back office

    Helps you decide

    “What should I order for Christmas?”, “Who would like this new wine?”. Ask in plain language and the agent answers from your sales and your group avatars.

    How it starts in your shop

    1. We connect what you already have

      Your till, your customer records or your notebook, and the shop's WhatsApp. No need to change your till.

    2. You invite your customers

      A QR code sign on the counter. Each customer decides what to share and gets better service and useful alerts in return.

    3. The first avatars are born

      The agent starts making suggestions at the counter and on WhatsApp. You approve the messages until you trust it.

    4. We measure every month

      A simple report on what has changed in your sales and your customers, so you can decide whether to continue.

    What we measure in every pilot

    BasketAverage basket

    How much each customer spends per visit before and after the avatar.

    VisitsFrequency

    How often each customer comes back to the shop.

    ReturnCustomers won back

    Lapsed customers who return after a message from the agent.

    HitsSuggestions accepted

    How many counter recommendations turn into a sale.

    The avatar belongs to the customer. You look after it.

    A customer who trusts you buys more. That's why privacy isn't an add-on: it's the design.

    • Explicit consentNothing is stored unless the customer agrees, in line with the GDPR. They can view, correct or delete their avatar from their phone.
    • Data stays in ExtremaduraAvatars are processed on AGENTEX's renewable-powered AI infrastructure, without leaving the region.
    • TransparencyOn WhatsApp the agent always introduces itself as the shop's AI assistant and offers to put the customer through to a person, as European AI rules require.
    • Same price for everyoneThe avatar is there to recommend better, not to charge each customer differently.

    Designed for local shops

    Independent shops

    Grocers, fashion, hardware, pharmacies, bookshops. Where personal service is already the advantage and it just shouldn't depend on one person's memory.

    Local chains

    Several shops with shared customers: the avatar follows the customer from one shop to another.

    Retail associations and high streets

    Group avatars for a whole neighbourhood or shopping street, for joint campaigns.

    Pilot programme for shops in Extremadura

    We're looking for the first shops to launch AVACLI with support from the AGENTEX deployment team. Tell us who you are and we'll call you.

    AVACLI is an agent in the AGENTEX network, Extremadura's ecosystem of artificial intelligence agents.